Bucks County Water and Sewer Authority (“BCWSA,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring transparency about how we collect, use, and share your information. This Privacy Policy describes the types of information we collect, how we use that information, whom we share it with, and the choices you have regarding your data.
By accessing our website, submitting forms, contacting BCWSA, or using our services, you agree to the terms of this Privacy Policy.
- Information We Collect
We may collect the following categories of personal information:
Information You Provide Directly
- Name
- Address
- Email address
- Telephone number
- SMS phone number (if you opt in to SMS communications)
- Account number or customer ID
- Payment information (when making payments through authorized channels)
- Any information you provide through contact forms, service requests, or email communications
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and device information
- Pages visited and time spent on the site
- Referring website or search terms
Information from Third-Party Services
If you interact with BCWSA through third-party platforms (such as payment processors or service portals), they may provide us with information needed to complete your request.
- How We Use Your Personal Information
BCWSA uses your information to support water service operations and improve customer experience. Uses may include:
- Processing service requests, customer inquiries, and operational communications
- Providing billing statements, notices, and account-related updates
- Sending service alerts or emergency notifications
- Delivering optional SMS updates when you provide explicit consent
- Improving website functionality, security, and performance
- Complying with legal, regulatory, or safety obligations
- SMS Consent and Communications
If you choose to provide your phone number to receive SMS messages (such as service updates or alerts), you must provide express consent.
SMS consent is not shared with third parties.
We will not transfer, sell, or disclose your SMS opt-in status to any third parties or affiliates.
You may opt out of SMS communications at any time by replying STOP to any message.
- How Personal Information Is Shared
BCWSA limits the sharing of your information to only what is necessary to provide services or meet legal obligations. We may share personal information with:
Authorized Service Providers
Trusted vendors who support operations, including:
- Billing/payment processors
- IT service providers
- Emergency communication platforms
- Customer service systems, including the sewer lateral service provider
These providers may only use your information to perform contracted services and must protect it appropriately.
Government or Legal Requirements
We may disclose information if required to:
- Comply with federal, state, or local laws
- Respond to lawful requests or legal processes
- Protect the safety of customers, employees, or the public
We Do Not Share SMS Consent
To reiterate clearly:
SMS consent is not shared with third parties.
We do not sell or rent personal information to anyone.
- Data Security
BCWSA is committed to data security and data quality for personally identifiable information that is either available from or collected by our website and has taken reasonable precautions to protect such information from loss, misuse, or alteration. When any online bill-pay application provided through the BCWSA website accepts credit card or other particularly sensitive information for its online bill-pay services, it encrypts all ordering information, such as your name and credit card number, to protect its confidentiality and will not retain your information longer than necessary to complete the transaction. Unless a particular webpage on BCWSA’s website indicates that encryption technology is being used, the user should not assume that information uploaded through that webpage to the BCWSA’s web server will be treated as confidential. If a user submits information to BCWSA’s server through a web page containing visible indicators of active encryption technology, BCWSA will take all reasonable precautions to safeguard the confidentiality of such information, but shall nevertheless not be held liable for any injury caused by disclosure of that information, whether caused by security breach, accident, inadvertence, or any other act resulting in disclosure.
- Your Choices and Rights
You may:
- Request to update or correct your customer information
- Opt out of non-essential emails
- Withdraw consent for SMS messages
- Request clarification on how your information is being used
To exercise any of these rights, contact us using the information below.
- External Links
Our website may include links to third-party sites. BCWSA is not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing information.
- Accessibility of This Privacy Policy
BCWSA is committed to transparency.
To ensure this Privacy Policy is easily accessible:
- A link to this Privacy Policy will be prominently displayed on all web forms near any consent language.
- A link to this Privacy Policy will be included in the footer of every page on the BCWSA website.
- Contact Us
If you have questions or concerns about this Privacy Policy, or if you wish to exercise your data rights, please contact:
Bucks County Water and Sewer Authority
1275 Almshouse Road
Warrington, PA 18976
Phone: 215-343-2538
Toll Free: 800-222-2068
Website: https://bcwsa.net
Last Updated: July 20, 2026