Payment Portal is Now Live
Visit our new payment portal to set up your accout or use the easy one time pay option below.
BCWSA is excited to announce our new and improved online bill pay service, May 12th. Our new payment portal provides the ultimate peace of mind with secure and reliable payment options, ability to schedule payments in advance, and much more.
- Pay your utility bills anytime 24/7 via an easy-to-use online portal
- Set it and forget it with AutoPay – save time and avoid late or missed payments
- Pay by Text to get text notifications about your bill and pay by text if you’re on the go
- Pay over the phone using a landline or mobile device using our 24/7 automated Pay by Phone feature
FAQs
Understanding Your BCWSA Bill
1. How do I understand my bill and determine what I owe?
- Base Rate – this is the flat amount that you owe to be connected to the BCWSA system. It is a standard service charge before there is any usage.
- Usage Charge – the charge based on the volume of water consumed. This amount can fluctuate each month depending on how much water you use.
2. Did I recently get billed twice for the same month?
3. Why did my water bill remain low for two months and then suddenly increase?
For some BCWSA customers, they were charged ONLY the base rate for the first two months following the launch of the new billing system. The base rate is the flat amount that customers owe to be connected to the BCWSA system before there is any usage (see question #1). After the first two months, customers began receiving standard bills that included both the base rate and a usage charge – the volume of water consumed during the billing period.
How it Breaks Down:
4. Why am I being asked to pay a larger amount as a result of the billing catch-up process?
We understand that some customers received higher bills because usage charges that were not billed during the initial two months were added back into their bills as part of the catch-up process. Because two months of billing were processed in August to bring customers up to date with the regular billing cycle, these customers may have seen a higher amount due.
To help ease the impact, customers affected by the catch-up billing will have until November 30, 2026, to pay the outstanding usage charges that were not billed during those two months. No penalties or interest will be charged during this extension period.
5. Why can’t I get through to the Customer Service line?
We understand that our customer service line is experiencing a high volume of calls, and we sincerely apologize for the difficulty some customers have had reaching us. Our customer service representatives are working diligently to assist customers, answer questions about their bills, and help ensure accounts are activated in the new water billing system.
Despite the challenges, more than 30,000 customers have created accounts during the first four months of the new billing system. Creating an online account allows customers to conveniently view their bills, review their water usage history and make payments online.
Pay Your Bill
Payment Options
Pay Online
Direct Debit
Pay by Mail
BCWSA
PO BOX 3895 Lancaster, PA 17604
Here is What to Know:
Sample Bill
Got Billing Questions?
Telephone: 215-343-2538
Update Your Customer Contact Information
We need you to provide us with your updated contact information, so we can contact you in case of some type of public emergency. There are extremely rare cases where BCWSA needs to issue “boil water” notices, notify customers about main breaks, notice of violations from the environmental protection agencies.
In the Military?
We offer special billing privileges for those on active military duty. Call us to see if you qualify for reduced rates or abated bills.
account needing attention
Past Due Accounts
However, if you become delinquent in payment you can expect:
Interest and Penalties will be imposed on any balance over 30 days at a rate of 10% Penalty on the overdue balance and interest of 10% compounded annually.
Accounts with past due balances greater than 45 days may be subject to municipal lien and/or service termination, depending on the outstanding balance. There will be fees for shutoffs and lien filings.
If an account becomes past due, and is marked for termination, the Authority offers a payment option. The customer will receive a 10 day notice of shut off posted to their service location. The Authority may require the customer to pay the balance in full or execute a payment agreement. Payment terms will consist of 50% of the outstanding balance, due immediately, and the balance in 6 monthly installments while still paying any current charges during that time-frame. Depending on payment history, cash or a cash equivalent may be required. Any request for a service restoration must be made, and paid for, during regular business hours.
To avoid having an account become past due you can sign up for BCWSA’s Direct Debit program.