What We Do
BCWSA provides water and sewer services to about 525,000 people across southeastern Pennsylvania, making it one of the largest water and sewer authorities in the Commonwealth. Since 1962, BCWSA has been providing customers with high-quality services while making ongoing investments to improve infrastructure and create new economic opportunities.
Our Mission
BCWSA is a “proven” provider of retail and wholesale water and sanitary services, providing the most reliable, clean, and affordable services to our customers. We achieve our mission by maintaining the highest standards in our operations and pursuing opportunities that are best for our customers and the communities we serve.
We strive to be a “Great Place to Work.”
Corporate Culture and Core Values
It is important to note that our mission and core values extend not only to our office staff but to our field crews and the outside vendors and suppliers with whom we interact each day.
Excellence
We are committed to being the best in the industry and to constantly improving our Customer Service protocols to meet the needs of our growing customer base.
Ethics
We provide truth and act on fairness towards customers and employees alike. We are committed to doing what is right and we take responsibility for our work.
Loyalty
We are here to serve the customer’s needs first and foremost, and we care about the safety of our fellow employees.
Innovation
Finding new and creative ways to modernize the business or solve a problem.
Charity
We believe in giving back to the community that supports us year-round.
Respect
Inclusion of diverse persons and opinions, tolerance for differing thoughts and lifestyles.
Questions?
Contact us today.
Our Team
Executive Team Members
To reach anyone from our executive team, please call (215) 343-2538 extension 100.
Benjamin W. Jones
Chief Executive Officer
Responsible for the overall strategic direction, operational efficiency, financial health, and regulatory compliance of the company.
John W. Butler
Chief Operations Officer
Oversees the day-to-day operations, encompassing planning, maintenance, and capital initiatives while ensuring adherence to regulatory standards.
Jason Hillaert
Chief Financial Officer
Responsible for the overall strategic direction, operational efficiency, financial health, and regulatory compliance of the company.
Patrick W. Cleary
Chief INFORMATION Officer
Customer Service Department Director and Public Relations.
BCWSA Board of Directors
| Member | Position |
|---|---|
| John Cordisco | Chair |
| Bryan Allen | Vice Chair |
| Michael Schwartz | Secretary |
| Raymond Richardson | Treasurer |
| Michael Fehrle | Assistant Treasurer/Secretary |
Our Pledge
Rely on BCWSA for Environmental and Public Health
Our pledge is to sustain an ongoing investment in our customers, communities and partners to help us all enjoy a cleaner lifestyle — and realize a bright green future. Ensuring the essentials for today and energizing the dreams of tomorrow, our unique vision validates that our relentless focus and accountability provides a proven stability you can count on..
Proven Consistent
For decades we have strengthered ourr pledge by:
- Meeting or exceeding environmental and public health standards. Check our water quality here.
- Pursuing cost saving procedures without compromising quality.
- Educating communities, customers and future customers that water is a limited resource and one of our most valuable commodities. Pick up some Water Wisdom here.
- Recently going green with our planet-friendly operations. Read more about the steps we’ve taken to bring green to the BCWSA scene.
- Staying true to our pledge BCWSA strives to provide the best service possible for a fair price.
Proven Accountable
An authority is an independent agency created by a governmental body to carry out a specific enterprise function. In the case of BCWSA this “function” is to provide water and sewer services.
How an authority works is unique. There is no tax money involved to sustain an Authority’s operation. Instead any income comes from user pays and from customers who use and pay for our services. An Authority borrows the funds for capital projects which creates infrastructure that promotes development for the Philadelphia area.
Service Footprint
Water & Sewer
- Langhorne Borough
- Middletown
- New Hope
- Solebury
Sewer
- Bensalem
- Bedminster (partial)
- Bristol Borough
- Buckingham Township (partial)
- Doylestown Borough
- Doylestown Township
- New Britain Borough
- Plumstead
- Richlandtown
- Richlandtown Township
- Upper Dublin
Water
- Lower Southampton
- Penndel
Wholesale Water
- AQUA PA
- Newtown Artesian
- Northampton
- Upper Southampton
Wholesale Sewer
- Falls Township
- Hulmeville
- Langhorne
- Lower Makefield
- Newtown Joint Authority
- Northampton
- Penndel
We maintain
- 100 + pumping stations
- 1,200 miles of piping 4 treatment plants